Frequently Asked Questions
What’s the cancellation policy?
Free cancellation up to 30 days in advance. Deposit of 25% retained for cancellations between 15-30 days in advance. Full payment is required for cancellations less than 14 days in advance.
What time is check-in/check-out?
Check in 3pm onwards. Check out of rooms by 11am.
What’s the cooking situation?
Each tent is equipped with its own BBQ for all your cooking. We provide all cooking and BBQ utensils as well as crockery. Feel free to bring extra flasks or special drinking glasses if you want. There is one large and one small fridge with a couple of freezer drawers for your food.
Are the lakes swimmable?
Unfortunately swimming isn’t possible in the lakes. They are not properly dredged at the moment, we are working on it!
What are the loos like?
We have normal flushing loos that you’re used to. They are in the loo block which us on wheels and a short distance from the tents.
What are the showers like?
We have hot running water showers in a communal shower block.
What spaces are available to customers besides the tents?
There is a rustic converted farm building the serves as the communal space. There are tables and chairs here and it’s where the kitchenette, charging area, coffee machine and fridges are. Each tent has it’s own outdoor seating area. There is also, a hut in the woods overlooking the lake.
Where can I park?
There is a private on-site car park, a short (40 metre) walk from the tents.
Is there a noise curfew?
There is a strict noise curfew at 10:30pm to accommodate our lovely neighbours! We are a quiet site.
Is there electricity/charging points?
There is an electrical charging station in the communal area for phones/laptops but no electricity in tents. The electrical area also has a large fridge, freezer, Nespresso machine and kettle.
Is there Wifi?
Yes, there is high speed Wifi across the site.
Do we need to bring torches?
There is a big torch provided in each tent, but do bring extra torches if you have them.
Do I get refunded if Covid rules mean the booking can’t happen?
Yes, we are providing 100% refunds in the case of the Government shutting down the hospitality sector again, for your peace of mind. However, if you personally get Covid we are unable to refund.
Can I book the full site?
Please enquire about booking the full site via phone (07766461653) and we will send you through our options.
Can I bring an extra tent to pitch?
Sadly not 🙁
Can I bring dogs?
Well-behaved dogs are permitted for an extra fee of £30 GBP.
Guest Reviews
James CristofoliSeptember 12, 2021.This is a beautiful and tranquil spot to escape to. There are woods with lakes in to explore, and horses grazing in the fields next door. The site had everything you need and Frank was a great host.
Melissa DooleySeptember 6, 2021.Fun holiday and great location. Everything we needed besides food was provided. Lots to explore around the glampsite!
roger baconAugust 31, 2021.Had a fantastic long weekend at short notice. The Yurt was lovely and the facilities excellent - especially the kitchen area and the bathroom block. We enjoyed some amazing long walks in the nearby hills and beautiful villages and then returned for a bbq and glass of wine next to our fire pit.
john roseAugust 27, 2021.Great venue with everything you could need is provided to make the stay enjoyable. Myself and 3 kids just arrived in the car with some food and that was all we needed. Then in the morning had fresh coffee and nice hot shower. Perfect
Andrew HughesAugust 21, 2021.Amazing family space and they are dog friendly too. Back to nature with lovely shower and facilities. The guys that run the site are friendly and helpful. It was our 6 year old's first time camping and he loved it. The site is also only a very short walk from the wonder national Trust site winkworth arboretum. I very highly recommend this site.
Jenny PhillipsAugust 13, 2021.Great site, warm welcome, beautiful tents and perfectly sized. Not too big, clean showers & a nice kitchen area to prep food in. Highly recommend.
Wendy FergussonAugust 11, 2021.What a lovely glamping site, comfortable beds, small and intimate site and everything there that you would need! Frank was always available if you had any questions or concerns.. would definitely recommend.
T TrelevenAugust 7, 2021.Stress free, relaxing break. Nice and secluded, near national trust park. Excellent facilities, clean and had everything you could need. Had a wonderful time and would highly recommend.
Louise DyasAugust 5, 2021.Fabulous stay at Surrey Lakes Glamping, The host Val and Frank were friendly and welcoming, the yurt absolutely beautiful, well equipped with bbq and firepit. The open kitchen has all you need and the views and location were awesome. Superb glamping experience, will definately go again.
Want to come and stay?
Ready to spend some quality time in the beautiful Surrey Hills? We're looking forward to welcoming you at Surrey Lakes Glamping, and can't wait to share the joys of this truly magical part of the world with you.
Book your stay onlineSurrey Lakes Glamping
2 Cheyne Row, Thorncombe Street, Bramley, Guildford, Surrey GU5 0LU, UK
