Frequently Asked Questions
When does the 2022 season start?
Our Yurts are open form the 1st April and our Bell tents are open from the 1st May all through to the end of September!
Can I book the full site?
Please enquire about booking the full site via Whatsapp and we will send you through our options.
Where can I get my coffee in the morning?
There is a Nespresso machine and a kettle if you prefer instant (remember to bring milk!).
What’s the cancellation policy?
You can cancel up to 10 days in advance for free, and you will be refunded your deposit. Full payment (deposit + outstanding amount) is taken for cancellations less than 10 days in advance.
Do I get refunded if Covid rules mean the booking can’t happen?
Yes, we are providing 100% refunds in the case of the Government shutting down the hospitality sector again, for your peace of mind.
What spaces are available to customers besides the tents?
There is a rustic converted farm building the serves as the communal space. There are tables and chairs here and it’s where the kitchenette, charging area, coffee machine and fridges are. Each tent has it’s own outdoor seating area. There is also, a hut in the woods overlooking the lake.
Where can I park?
There is a private on-site car park, a short (40 metre) walk from the tents.
What time is check-in/check-out?
Check in 3pm onwards. Check out of rooms by 11am but feel free to stay onsite until 3pm.
What’s the cooking situation?
Each tent is equipped with its own BBQ for all your cooking. We provide all cooking and BBQ utensils as well as crockery. Feel free to bring extra flasks or special drinking glasses if you want. There is one large and one small fridge with a couple of freezer drawers for your food.
Do I need to bring my own coals or firewood?
We provide firewood at £15 GBP per basket and you can pick up your own coals, otherwise we can provide at £10 GBP per bag.
Are the lakes swimmable?
Unfortunately swimming isn’t possible in the lakes. They are not properly dredged at the moment, we are working on it!
What are the loos like?
We have normal flushing loos that you’re used to. They are in the loo block which us on wheels and a short distance from the tents.
What are the showers like?
We have hot running water showers in a communal shower block.
Is there a noise curfew?
There is a strict noise curfew at 10:30pm to accommodate our lovely neighbours! We are a quiet site.
Is there electricity/charging points?
There is an electrical charging station in the communal area for phones/laptops but no electricity in tents. The electrical area also has a large fridge, freezer, Nespresso machine and kettle.
Do we need to bring torches?
There is a big torch provided in each tent, but do bring extra torches if you have them.
Can I bring an extra tent to pitch?
Sadly not 🙁
Do you charge per person, or per tent?
Per tent, besides the extra person.
What’s the max number of people in the tents?
They are built for 3, but can fit 4 for an extra fee of £40 GBP per night.
Can I bring dogs?
Well-behaved dogs are permitted for an extra fee of £30 GBP.
Surrey Lakes Glamping
2 Cheyne Row, Thorncombe Street, Bramley, Guildford, Surrey GU5 0LU, UK